Which? Is a not for profit organization self described as a champion of the consumer. It offers consumers and its 573,000 magazine subscribers reviews of products and services. Their reviews also serve to inform consumers of the results of their testing and to influence their options and choices. Their hope is to raise awareness of consumer issues and rights, and offer advice.
Which? reviewed Utility Warehouse with 25 other energy companies and tabulated the results of 7,460 consumers that participated in an energy customer survey. Utility Warehouse, started in 2002, is the oldest energy firm outside the energy big six. After buying two companies in 2013 from Npower, it became the 7th largest UK supplier. Utility Warehouse serves over 650,000 customers and supplies electricity, gas, home and mobile phone services, broadband and home insurance. Customers receive one monthly bill for their services and receive discounts for multiple services. Customers also can take advantage of a 7% cashback card for shopping at some retailers and online to be used for the monthly bill. Customers can also become a partner to the company in its multi level marketing business model.
In 2020 Utility Warehouse won Which? ‘s Utilities Brand of the Year for its mobile, broadband and energy services, as it had in 2018. However, this year of the 25 utilities companies, Which? rated them at 7th. On a 5 star scale, Utility Warehouse scored 4 stars on bill accuracy and clarity and 3 stars on customer service and value for money. It did not make Which? Recommended Provided for energy. It is still a Which? Recommended Provider for broadband and mobile services. Utility Warehouse also was ordered to redress payment January 2020 for overcharging customers. Throughout the review, Which? offers consumers opportunities to compare and switch. Utility Warehouse offers bundled services to save families time and money when their home services are simplified.